Join Our AI-First Team

🎯 Role Summary

We're seeking a client-facing Remote IT Support Specialist who communicates clearly in English, solves problems end-to-end, and represents IT with empathy and professionalism. You'll be the first point of contact across voice, chat, email, and collaboration tools, diagnosing issues, guiding users, and coordinating with engineering teams.

This role offers structured opportunities to upskill in Cloud services and practical AI tools, positioning you at the forefront of AI-augmented technical support.

🚀 What You'll Do

• Delight users at first contact: Triage, troubleshoot, and resolve L1–L2 incidents across endpoints, identity/access, collaboration tools, and connectivity—escalating only when needed and owning the outcome.
• Communicate with AI-enhanced impact: Use AI tools to craft clear, user-ready responses and set expectations (ETAs, next steps). Translate technical details into simple language for non-technical audiences with AI assistance.
• Master modern AI-powered tooling: Work with AI-enhanced ticketing/ITSM systems (ClickUp, Azure DevOps), intelligent remote assistance tools, AI-powered knowledge bases, and next-generation collaboration platforms.
• Drive quality & speed with AI: Meet or exceed SLAs using AI-assisted workflows. Proactively identify recurring issues using machine learning patterns and propose AI-driven fixes or automated knowledge articles.
• Champion AI-enhanced knowledge: Create and update KBs, SOPs, and "How-To" content using AI writing assistants that improve self-service and reduce repeat incidents through intelligent content optimization.
• Secure by AI design: Follow AI-enhanced security, privacy, and compliance controls; perform intelligent endpoint hygiene checks and guide users on AI-recommended safe practices.
• Partner with AI-augmented teams: Collaborate with Infrastructure, Network, Workplace, and Cloud engineers using AI-powered communication tools for swift resolution and durable fixes.
• Grow into Cloud & AI mastery: Apply advanced AI-assisted workflows (automated case summarization, intelligent response drafting, smart system searching) and pursue structured Cloud/AI learning paths with hands-on OpenAI, Claude, and Microsoft Copilot training.

🎓 AI Learning & Development Opportunities

• OpenAI Integration Training: Learn to implement GPT-4 for automated ticket analysis, intelligent troubleshooting suggestions, and natural language processing for user communications.
• Claude AI Mastery: Master advanced reasoning capabilities for complex technical problem-solving and detailed technical documentation generation.
• Microsoft Copilot Expertise: Become proficient in Microsoft's AI ecosystem including Copilot for Microsoft 365, Azure AI services, and Power Platform AI builders.
• Real-world AI Scenarios: Work on live projects involving AI-powered chatbots, automated incident response, predictive maintenance alerts, and intelligent knowledge management systems.
• Machine Learning Applications: Learn to identify patterns in support tickets, predict common issues, and implement preventive measures using ML algorithms.
• AI Ethics & Best Practices: Understand responsible AI implementation, bias detection, and ethical considerations in AI-augmented customer support.
• Continuous Learning Path: Access to cutting-edge AI courses, certifications, and hands-on workshops with the latest AI technologies as they emerge.

💡 What We're Looking For

• English Communication Excellence: Clear, professional communication skills with the ability to explain complex technical concepts simply.
• Technical Foundation: Basic understanding of IT systems, networking, and troubleshooting methodologies.
• AI Curiosity: Genuine interest in learning and applying AI technologies to enhance technical support delivery.
• Problem-Solving Mindset: Analytical thinking with the ability to diagnose issues systematically and think creatively about solutions.
• Customer-First Attitude: Empathy and patience when working with users of varying technical skill levels.
• Adaptability: Willingness to learn new technologies quickly and adapt to evolving AI-powered workflows.
• Remote Work Excellence: Self-motivated, organized, and effective in a remote work environment.

🌟 Benefits & Growth Opportunities

🎯 Role Summary

We're seeking a Full Stack AI Developer who thrives at the intersection of traditional software development and cutting-edge AI technologies. You'll architect and build scalable AI-powered applications using modern cloud-native technologies while leveraging AI tools to accelerate development and enhance user experiences.

This role offers hands-on experience with the latest AI development tools and frameworks, positioning you as a leader in the AI-augmented development landscape.

🚀 What You'll Do

• Build AI-powered applications: Develop full-stack solutions integrating Claude AI, OpenAI GPT-4, and Azure AI services for intelligent automation, natural language processing, and predictive analytics.
• Master cloud-native development: Design and deploy scalable applications using Python backends, Node.js/Next.js frontends, containerized with Docker, and orchestrated with Kubernetes on Azure.
• Leverage AI development tools: Use Claude AI for intelligent code generation and architecture decisions, Microsoft Copilot for accelerated coding, and OpenAI for advanced problem-solving and documentation.
• Architect serverless solutions: Build and deploy Azure Functions for event-driven AI processing, real-time data analysis, and intelligent API endpoints with automatic scaling.
• Implement AI-enhanced UX: Create responsive, intelligent user interfaces using Next.js with AI-powered features like smart search, personalized recommendations, and natural language interactions.
• Optimize AI workflows: Design efficient data pipelines, implement AI model serving infrastructure, and create intelligent caching strategies for high-performance AI applications.
• Collaborate with AI-first mindset: Work with cross-functional teams using AI-enhanced project management, intelligent code reviews, and automated testing with AI-generated test cases.
• Drive innovation: Research and implement emerging AI technologies, contribute to open-source AI projects, and mentor team members on AI development best practices.

🎓 AI Learning & Development Opportunities

• Claude AI Integration Mastery: Learn advanced prompt engineering, function calling, and intelligent code generation techniques for accelerated development workflows.
• OpenAI Platform Expertise: Master GPT-4, DALL-E, Whisper, and Embeddings APIs for building comprehensive AI-powered applications with multimodal capabilities.
• Microsoft Copilot Ecosystem: Become proficient in GitHub Copilot, Copilot for Azure, and Power Platform AI builders for end-to-end AI-augmented development.
• Advanced AI Architecture: Learn to design scalable AI systems, implement vector databases, and create intelligent microservices architectures.
• MLOps & AI DevOps: Master AI model deployment, monitoring, and continuous integration/deployment pipelines for production AI applications.
• Emerging AI Technologies: Stay current with latest developments in AI agents, multimodal AI, and next-generation language models.
• AI Ethics & Security: Understand responsible AI development, security best practices, and compliance requirements for enterprise AI applications.

💡 What We're Looking For

• Full Stack Development Experience: 3+ years experience with Python backend development and modern JavaScript frameworks (React/Next.js preferred).
• Cloud & Container Expertise: Hands-on experience with Docker, Kubernetes, and Azure cloud services including Azure Functions and container orchestration.
• AI Development Interest: Passion for integrating AI technologies into software applications with experience in API integration and prompt engineering.
• Modern Development Practices: Proficiency in Git, CI/CD pipelines, automated testing, and agile development methodologies.
• Problem-Solving Excellence: Strong analytical skills with ability to architect scalable solutions and debug complex distributed systems.
• Continuous Learning Mindset: Enthusiasm for staying current with rapidly evolving AI technologies and development best practices.
• Collaboration Skills: Excellent communication skills with experience working in cross-functional teams and mentoring junior developers.

🌟 Benefits & Growth Opportunities

🎯 Role Summary

We're seeking an innovative AI Video Developer who will pioneer the integration of cutting-edge AI video technologies into professional film and video production workflows. You'll work with the latest AI video generation models, create intelligent editing tools, and develop solutions that empower filmmakers to achieve unprecedented creative possibilities.

This role offers the unique opportunity to shape the future of AI-powered video production and work with the most advanced video AI technologies available.

🚀 What You'll Do

• Master next-gen AI video tools: Develop expertise in Google Veo 3.1 for high-quality video generation, OpenAI SORA for professional film production, and emerging AI video synthesis technologies.
• Build AI video editing solutions: Create intelligent video editing applications that leverage AI for automated scene detection, smart transitions, intelligent color grading, and content-aware editing.
• Develop professional workflows: Design and implement AI-enhanced video production pipelines for professional filmmakers, including automated pre-production, intelligent post-production, and AI-assisted storytelling tools.
• Integrate AI video APIs: Build robust integrations with AI video platforms, implement efficient video processing pipelines, and create user-friendly interfaces for complex AI video operations.
• Optimize video AI performance: Implement efficient video processing algorithms, optimize AI model inference for real-time applications, and create scalable cloud-based video processing solutions.
• Collaborate with creative professionals: Work directly with filmmakers, video editors, and creative directors to understand their needs and translate them into AI-powered solutions.
• Research emerging technologies: Stay current with the latest developments in AI video generation, contribute to research projects, and prototype innovative video AI applications.
• Create educational content: Develop tutorials, documentation, and training materials to help creative professionals adopt AI video technologies effectively.

🎓 AI Learning & Development Opportunities

• Google Veo 3.1 Mastery: Become an expert in Google's latest video generation technology, learning advanced prompt engineering and video synthesis techniques.
• OpenAI SORA Expertise: Master SORA's capabilities for professional film production, including scene composition, character consistency, and narrative video generation.
• Computer Vision & AI: Develop deep understanding of video analysis, object detection, motion tracking, and scene understanding using machine learning.
• Creative AI Applications: Learn to apply AI technologies creatively, understanding both technical capabilities and artistic applications in professional video production.
• Video Processing Optimization: Master efficient video encoding, real-time processing, and cloud-scale video AI deployment techniques.
• Emerging Video AI Technologies: Stay current with the rapidly evolving landscape of AI video tools, including new models, techniques, and creative applications.
• Industry Collaboration: Work directly with film industry professionals to understand real-world applications and drive innovation in AI video technology.

💡 What We're Looking For

• Video Technology Background: 2+ years experience in video processing, editing software development, or multimedia applications with understanding of video formats and codecs.
• AI/ML Foundation: Experience with machine learning frameworks, computer vision, or AI API integration with passion for applying AI to creative applications.
• Programming Proficiency: Strong skills in Python, experience with video processing libraries (FFmpeg, OpenCV), and familiarity with cloud video processing platforms.
• Creative Understanding: Appreciation for video production workflows, storytelling principles, and the creative process in film and video production.
• Problem-Solving Skills: Ability to tackle complex technical challenges in video processing, optimize performance, and create user-friendly creative tools.
• Innovation Mindset: Enthusiasm for exploring new AI technologies, experimenting with creative applications, and pushing the boundaries of what's possible.
• Collaboration Excellence: Strong communication skills with ability to work with both technical teams and creative professionals.

🌟 Benefits & Growth Opportunities

🎯 Role Summary

We're seeking an AI-Enhanced Security Specialist who will revolutionize our cybersecurity approach by integrating artificial intelligence into every aspect of security operations. You'll design and implement intelligent security systems that proactively identify threats, automate incident response, and continuously adapt to evolving security landscapes using Microsoft's enterprise security ecosystem.

This role offers the opportunity to pioneer AI-driven security solutions and become a leader in the rapidly evolving field of intelligent cybersecurity.

🚀 What You'll Do

• Design AI-powered security architecture: Implement intelligent threat detection systems using Azure Sentinel, Microsoft Defender, and custom AI models for proactive security monitoring and automated response.
• Master Microsoft security ecosystem: Deploy and optimize Microsoft Intune for intelligent endpoint management, configure Windows Server security with AI-enhanced monitoring, and implement comprehensive M365 security policies.
• Develop intelligent automation: Create AI-driven security workflows using PowerShell, Azure Logic Apps, and Microsoft Power Automate for automated incident response, threat hunting, and compliance monitoring.
• Implement predictive security: Build machine learning models for threat prediction, anomaly detection, and behavioral analysis to identify security risks before they become incidents.
• Enhance endpoint protection: Deploy AI-enhanced endpoint detection and response (EDR) solutions, implement zero-trust architecture, and create intelligent device compliance policies.
• Lead security intelligence: Analyze security data using AI tools, create intelligent dashboards and reports, and provide actionable insights for executive decision-making.
• Drive security innovation: Research emerging AI security technologies, implement cutting-edge security solutions, and contribute to the development of next-generation security practices.
• Mentor and educate: Train team members on AI security tools, create security awareness programs enhanced with AI, and develop intelligent security training materials.

🎓 AI Learning & Development Opportunities

• AI Security Analytics: Master machine learning applications in cybersecurity including anomaly detection, behavioral analysis, and predictive threat modeling.
• Microsoft AI Security Tools: Become expert in Azure Sentinel AI capabilities, Microsoft Defender AI features, and Copilot for Security for intelligent threat hunting.
• Automated Security Operations: Learn to build intelligent SOAR (Security Orchestration, Automation, and Response) solutions using AI-powered workflows and decision-making.
• Advanced Threat Intelligence: Develop skills in AI-enhanced threat intelligence gathering, analysis, and automated threat hunting using machine learning algorithms.
• Zero Trust AI Implementation: Master AI-driven zero trust architecture, intelligent access controls, and adaptive authentication systems.
• Security AI Development: Learn to develop custom AI security solutions, integrate security APIs, and create intelligent security applications.
• Emerging Security Technologies: Stay current with latest developments in AI security, quantum-resistant cryptography, and next-generation security frameworks.

💡 What We're Looking For

• Security Foundation: 3+ years experience in cybersecurity with strong knowledge of Microsoft security technologies, Windows Server administration, and enterprise security practices.
• Microsoft Ecosystem Expertise: Hands-on experience with Microsoft Intune, Azure M365 security features, Windows Server security, and Microsoft Defender suite.
• AI/ML Interest: Passion for applying artificial intelligence to cybersecurity challenges with willingness to learn machine learning concepts and security analytics.
• Automation Skills: Proficiency in PowerShell scripting, experience with security automation tools, and understanding of API integration for security workflows.
• Analytical Mindset: Strong problem-solving skills with ability to analyze complex security data, identify patterns, and make data-driven security decisions.
• Continuous Learning: Enthusiasm for staying current with rapidly evolving cybersecurity threats and emerging AI security technologies.
• Communication Excellence: Ability to explain complex security concepts to non-technical stakeholders and collaborate effectively with cross-functional teams.

🌟 Benefits & Growth Opportunities